Daniel Wayne Johnston
Daniel.Wayne.Johnston@gmail.com
Objective
- To further my skill-set, experience, and grow with the company.
Skills
- Adobe Creative Suite
- Sony Vegas
- Audacity Audio Editor and Recorder
- 5 years+ Customer Service experience
- Data Entry and Analysis experience
- MS Office Word, Excel, Outlook, PowerPoint, Access
- Aspect - eWorkforce Management, Real-time Adherence, and Empower
- Network systems administration
Education
UTPB
- Pursuing BBA in Business Administration – Major Degree in Management
Experience
Midessa Television Company - IT Engineer
September 7th, 2011 - Present
- Maintain and install station equipment
- Responsibilities include operating, repairing, and troubleshooting station computers and other IT equipment
- Support employees with day to day computer and software needs
- Network administration
- Troubleshoot down to component level
- Maintain, set up, and administer software
- Monitors equipment for quality of operation and compliance with FCC standards, rules, and regulations using test equipment, including DUM, waveforms, vector scope, and oscilloscope
- Sets up, operates, and maintains the electronic equipment used to transmit the station’s television programs
- Operates, repairs and troubleshoot transmitters, satellite equipment, and receivers to broadcast the station’s television programs
- Monitoring strength, clarity, and reliability of incoming and outgoing signals, and adjusting equipment as necessary to maintain quality broadcasts
- Conducts general maintenance of station equipment
KWES*TV - Master Control Operator
September 23rd, 2010 - September 6th, 2011
- Maintain Clean On Air Operations
- Switch Commercial Breaks For All Stations
- Enter Commercials Into Servers
- Transfer Commercial Production
- Record Satellite Feeds
- Maintain On-Air Log
- Take Transmitter Readings
- Record / Segment & Ingest KTLE Newscast
- Run CG / Ticker Programs
- Operate All Skycams
- Maintain Audio & Video Levels
- Set Up Live Shots From Studio
- Perform Production Asst Duties As Necessary
Sinclair Communications – Clear Sales Rep
September 3rd, 2010 – September 22nd, 2010
- Generated sales via marketing campaigns
- Advised store patrons of various rate plans and devices
- Technical Support - Installation, Configuration, Optimization
- Inventory tracking
Petsmart Inc. – Cashier
February 15th, 2010 – April 25th, 2010
- Met or exceeded all goals in value branding efforts
- Handled cash, credit, & check payments using electronic point of sale machine
- Pet Care certified to handle pets available for purchase
- Knowledgeable in various pet care products
- Setup Grand Opening of store / continued stocking duties
Telvista Inc. – Intraday Assistant
February 12th, 2007 – August 10th, 2009
- Analysis of call center metrics
- Produced hourly reports to advise management regarding
- Productivity
- Schedule adherence
- Voluntary time off / overtime
- Service level goals and projections
- Monitored employees' schedule adherence, staffing levels and agent productivity
- Accurately entered exceptions and time-off requests into timekeeping system.
- Answered the call-in line to keep track of and report absences and real-time staffing.
Telvista Inc. – Technical Support
July 10th, 2006 – February 12th, 2007
- Answered incoming inquiries, responded to customer questions and solved problems according to standardized procedures while maintaining a courteous manner.
- Investigated & identified customer needs via telephone.
- Troubleshot to diagnose and solve software, hardware, & network problems via
- Multiple client tools
- Client specific reference materials/scripting
- Customer service savvy
- Logged on/off secure customer care system and accessed account files.
- Accurately captured all customer and issue related information in the proper database.
- Lead customers through documented process of troubleshooting software, hardware, & network problems.
- Stayed current with latest technology changes.
- Provided support to Technical Support Representatives and took escalated calls.
Telvista Inc. – Customer Service
April 17th, 2006 – July 7th, 2006
- Accessed account files, took orders and processed orders.
- Asked focused questions and gathered information to determine customer needs.
- Investigated & identified customer needs via telephone.
- Used client specific reference materials and customer service skills.
- Explained products, services, options and related charges clearly and concisely.
Odessa College – Continuing Education Registration Assistant
March 22nd, 2005 – April 14th, 2006
- Advised and registered students
- Entered and processed payments for students through telnet terminal into database
- Processed professor evaluation forms into Excel
References
Available Upon Request
